Last Updated: 1 October 2026
This Privacy Policy explains how eNewcleus, a brand of S.S. Techsource Private Limited, collects, uses, protects, and shares personal information, and the choices you have regarding your information.
eNewcleus is a brand of S.S. Techsource Private Limited, an e-commerce service provider based in Indore, Madhya Pradesh, India.
In this Privacy Policy, “we”, “us”, and “our” refer to eNewcleus.
This Privacy Policy applies to:
Our website: www.enewcleus.com
Enquiries received through our website forms, phone, email, or WhatsApp
Services provided by us to our clients
Information provided by clients while using our services
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
We collect only the information that is reasonably necessary to respond to enquiries, provide our services, manage client relationships, and comply with applicable legal requirements.
| Type of Information | What It May Include | How We Collect It |
|---|---|---|
| Contact Details | Name, email address, phone number, business name, city | Provided by you through website forms, phone, email, or WhatsApp |
| Business Details | GST number, brand name, product category, marketplace seller ID | Provided by you when you become a client or request our services |
| Billing Details | Billing address, invoices, payment records | Provided when you purchase or pay for our services |
| Website Usage Data | IP address, browser type, device type, pages visited, date and time of access | Collected automatically through cookies, server logs, and similar technologies |
| Job Application Information | Resume, qualifications, experience, and contact details | Provided by you through our Careers or recruitment process |
We do not knowingly collect personal information from individuals under 18 years of age.
We do not store your complete card details or online banking login credentials. Payments are processed through applicable banks, payment gateways, or other authorised payment service providers.
We may use the information we collect for the following purposes:
To respond to your enquiries and provide quotations
To understand your requirements and communicate with you
To set up, manage, and deliver the services you have requested
To send invoices, service-related communications, updates, and performance reports
To provide customer support
To improve our website, services, systems, and user experience
To maintain business and service records
To comply with applicable legal, tax, accounting, regulatory, and contractual obligations
To detect, prevent, and address security issues, fraud, misuse, or unauthorised access
To send information about our services, offers, or updates where you have agreed to receive such communications
You may opt out of marketing communications at any time.
We do not sell or rent your personal information to third parties.
When a client authorises us to manage or assist with their seller account on a marketplace, we access the account only for the services and purposes authorised by the client.
We access seller accounts only with the client’s permission and through the user access, roles, permissions, APIs, or other access methods provided by the client or the relevant marketplace.
Depending on the services requested, we may access information such as:
Product listings
Inventory information
Orders
Advertising information
Sales and performance reports
Seller account information
Other marketplace information reasonably required to provide the requested service
Such information is used only for the relevant client’s work and is not used for unrelated purposes or for the benefit of another client.
Where marketplace order information contains buyers’ personal information, such as a buyer’s name, address, or phone number, we use such information only when necessary to complete the authorised task.
We do not:
Use buyer information for unrelated purposes
Contact buyers for our own marketing purposes
Share buyer information with unauthorised persons
Use one client’s buyer information for another client’s business
Only trained and authorised personnel assigned to the relevant client account may access seller account information.
Access permissions are reviewed and removed when an employee or authorised staff member changes their role or leaves the organisation.
Our staff are required to maintain the confidentiality of account information and follow applicable data protection, confidentiality, security, and acceptable-use requirements of the marketplaces with which we work.
A client may request that our access to their seller account be withdrawn.
When the relevant service ends, we stop accessing the account and delete or return client information in accordance with Section 6 – How Long We Keep Information, subject to applicable legal requirements.
We may share personal information only where reasonably necessary and in accordance with applicable law.
This may include sharing information with:
Trusted third-party service providers that help us operate our business, such as:
Website and hosting providers
Email and communication service providers
Payment service providers
Accounting and financial service providers
IT and security service providers
Where appropriate, such providers are required to maintain confidentiality and use information only for the purposes for which it is provided.
We may share or access information through a marketplace when it is necessary to provide a service specifically requested or authorised by the client.
We may disclose information to government authorities, regulators, courts, law-enforcement agencies, or other authorised bodies where required or permitted by applicable law.
If our business is merged, reorganised, sold, transferred, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.
| Information | Retention Period |
|---|---|
| Enquiry Details | Up to 12 months after the last contact, unless you become a client or a longer period is required for legitimate business or legal purposes |
| Client Contact and Business Details | For as long as you remain a client and thereafter only for the period required by applicable law or legitimate business requirements |
| Invoices and Payment Records | For the period required under applicable Indian tax, accounting, and company laws |
| Buyers’ Personal Information from Marketplace Orders | Only for the time necessary to complete the authorised task and, where applicable, no longer than 30 days after the order is delivered, unless a longer retention period is required by law |
| Seller Account Data and Reports | Deleted or returned within 30 days after the relevant service ends, subject to applicable legal or contractual requirements |
| Job Applications | Up to 12 months, unless a longer period is required or permitted by law or you become an employee |
Where information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
Our security measures may include:
Our website operates using a secure HTTPS connection
Staff use centrally managed company systems with individual user accounts
Access to information is controlled using role-based permissions
Systems are monitored for unusual or unauthorised activity
Controls are implemented to reduce the risk of unauthorised copying, transfer, or disclosure of information
Staff are trained regarding confidentiality and information security
Staff may be required to sign confidentiality agreements
Access to client accounts is limited to authorised personnel who require such access for their work
If we identify a security incident involving personal information, we will investigate the incident and take reasonable steps to contain and address it. Where required by applicable law, contractual obligations, or marketplace requirements, we will notify affected parties and relevant authorities within the applicable time period.
Although we take reasonable measures to protect personal information, no website, system, or method of electronic transmission can be guaranteed to be completely secure.
Our website may use cookies and similar technologies to:
Help the website function properly
Remember certain preferences
Understand how visitors use our website
Improve website performance and user experience
Analyse website traffic and usage
You can block, restrict, or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.
We do not display third-party advertising on our website.
Our website may contain links to third-party websites, platforms, or services, including social media platforms and WhatsApp.
These third-party websites operate independently and have their own privacy policies and terms of use.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website you visit through a link on our website.
Subject to applicable law, you may request that we:
Tell you what personal information we hold about you
Correct or update inaccurate or incomplete information
Delete your personal information where we are not legally required to retain it
Stop sending you marketing communications
Withdraw consent that you previously provided
Raise a question, concern, or complaint regarding the handling of your personal information
To make a request, please contact us using the contact details provided in Section 12.
We may need to verify your identity before processing certain requests.
We will respond to requests within 30 days, or within such other period as may be permitted or required under applicable law.
We may update or modify this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.
The latest version will always be made available on this page.
The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
We encourage you to review this page periodically for any changes.
If you have any question, request, concern, or complaint regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below:
Company: S.S. Techsource Private Limited (eNewcleus)
Grievance Officer: TAPAS
Email: info@enewcleus.com
Phone: +91 97525 99945
Address: 207-D, Rafael Tower, 8/2 Old Palasia, Indore, Madhya Pradesh 452001, India
We will review and respond to privacy-related requests and complaints within the applicable timeframe.
This Privacy Policy is governed by the laws of India.
Subject to applicable law, the courts located in Indore, Madhya Pradesh, India shall have jurisdiction over matters relating to this Privacy Policy.
